Return & Exchange

 

Effective Date: 15 June 2026

At Karigarx, we want you to love what you wear. To keep our return and exchange process simple and transparent, please review the following policy.

1. Return & Exchange Eligibility

Returns or exchanges are applicable only for products that are damaged, defective, or incorrectly delivered.

  • A return or replacement request must be raised within 14 days of delivery.
  • The product must be unused, unwashed, unaltered, and in its original condition.
  • Original tags, packaging, and invoice must be retained.
  • Products that do not meet these conditions may not be eligible for return or replacement.

2. Damaged or Wrong Products

If you receive a damaged, defective, or incorrect product, you must raise the issue within 24 hours of delivery.

Please provide:

  • Your order details
  • Clear photos/videos of the product
  • Clear photos/videos of the packaging, if applicable
  • A brief description of the issue

Our team will review your request and respond within 24–48 hours.

After verification, the product may be replaced or returned, subject to approval.

3. Final Sale Products

Products marked as “Final Sale” are not eligible for return or exchange under any circumstances.

4. Return & Replacement Process

Once your request is approved:

  • Our team will provide the necessary return instructions.
  • The product may be picked up from your location, where pickup service is available.
  • Once the returned product is received and inspected, the approved replacement or refund will be processed.
  • Replacement is subject to product availability.

5. Refunds

For approved returns, refunds will be processed within 5–10 business days after the returned product has been received and inspected.

Refunds will generally be issued to the original payment method. COD refunds, where applicable, may be processed through bank transfer or UPI.

6. Order Cancellation

Orders can only be cancelled before they are shipped.

Once an order has been shipped, it cannot be cancelled. However, if the product is damaged, defective, or incorrectly delivered, you may raise a return/replacement request as per this policy.

7. Jurisdiction

All disputes, claims, or matters arising in connection with this Return & Exchange Policy shall be subject to the exclusive jurisdiction of Faridabad, Haryana, India.

For any return, replacement, or exchange-related assistance, please contact the Karigarx support team.